Ordering With Us: A Step-By-Step

Here at Eltham Sash Windows, we understand that the process of replacing your windows/doors can be daunting. We have broken down this process for you below, and we ensure to carry all steps out to the clients' needs as quickly as possible.

Our commitment to excellence has been recognized through numerous industry awards and accolades. When you choose WoodyMan, you're choosing unparalleled quality and service.

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rough measurements of your existing doors/windows (full width and height including the frame. Also include sidelights and top fanlight for doors).
photos of your doors/windows from both inside and outside (for doors, also take a photo of the threshold with the door opened).
if you would like a different door design to your existing, send us some reference photos to give us an idea of what style you have in mind.
full address of your property and your telephone number.

The First Quote

After exploring your window/door design, we will send an initial quote.

Arrange Meeting

If the price seems right for you and you would like to proceed with the order, we will organise a site visit with our Managing Director. He will take accurate measurements of your doors/windows for production, as well as answer any of your questions.

Deposit

After the visit, we will calculate a second quote based on more accurate measurements. The deposit invoice will also be sent to you.

Confirmation

After deposit has been paid, and before we put your order in line for production, we will need confirmation on smaller details such as:

RAL colour code for doors and frames
Furniture colour for knob, knocker and letterbox for doors, and window handles (polished chrome, satin chrome or polished brass)
Glass unit types for door leaf, sidelights, fanlight and door number (clear, obscure, reeded or no glass)
Type of KFV mulipoint lock for doors (key/key or key/thumbturn)

Manufacture

Your order will be put in line for production.

Arrange Delivery/Installation

Once we receive news from the factory that your order is in its final stages of producion, we will organise delivery and installation dates.

Preparation

In order to prepare for installation, we ask that you clear as much space around the doors/windows as possible. Remove curtains and cover all furniture in the room. We also ask you to organise/reserve a space for our van next to your property.

Installation

After delivery, installation will start straight away.

Final Payment

After the installation and final payment has been confirmed, we will register your windows/doors with FENSA, and you will receive a FENSA certificate, our company Guarantee (details below) and an Insurance Backed Guarantee with GGFI through the post.

Our Guarantee

10 year Workmanship Guarantee
7 year Guarantee for paint
2 year Guarantee for glass units
2 year Guarantee for Ironmongery